File Download Links Don't Work with SendGrid

SendGrid is an email sending service that can make your email receipt delivery much more reliable.

Their  WordPress plugin makes connecting Easy Digital Downloads to your SendGrid account simple. There is, however, a known issue with SendGrid causing problems with the file download URLs that Easy Digital Downloads includes in purchase receipts.

If you are using SendGrid and are experiencing problems with download links not working, please follow these steps:

  1. Log into your SendGrid account
  2. Navigate to Settings > Tracking
  3. Click on Click Tracking and then click Edit on the right side of the screen.
  4. Uncheck the box for Enable click tracking in plain text emails

It should look like this:

File download links in email receipts should now work properly. If, however, they continue to fail, you will need to disable Click Tracking completely on both HTML and plain text emails.