Software Licensing - Common Issues and FAQs

The  Software Licensing Extension for Easy Digital Downloads requires some setup and integration - and it is possible that you may experience some issues. A few of those are outlined here with potential solutions.

Common Issues

SSL Issues

If your customers are getting any of these errors when updating their products, you will need to contact your web host to let them know that your SSL certificate is improperly configured: 

  • Download failed. SSL: no alternative certificate subject name matches target host name
  • Download failed. SSL peer certificate or SSH remote key was not OK

For a full list of common resolutions to updates being delivered, see our comprehensive list.

License Keys Not Activating

Full documentation for License Keys Not Activating can be found here.

Plugin updates not showing up

Full documentation for Plugin Updates Not Showing Up can be found here.

Search and Replace Issues

The sample code that comes with Software Licensing has function prefixes like edd_ and edd_sl_. These should be changed to match your own plugin, and search-and-replace is an excellent way to do it, but you need to be careful of your search string.

There are functions with prefixes like edd_action_ that should not be changed. Make sure you're only changing your own function name prefixes, and not EDD core prefixes.