Free Downloads - FAQ

Is there a way to optionally skip the email form?

Yes! Since version 2.0.0, the email form can be skipped by enabling the Bypass If Logged In and/or Direct Download options.

Are downloads tracked if the email form is skipped?

It depends whether the person is logged in or out. If they are logged in and they skip the email form because you have Bypass If Logged In enabled, the download will be tracked. But if they are logged out and skip the download form because you have Direct Download enabled, the download will not be tracked. This is because payment records can not be created in Easy Digital Downloads unless there is an email address that the record can be asssigned to. Since the person is logged out and we weren't able to capture their email address, we can't create a payment record for them. Because of that, the download is not tracked in that scenario. This is the only scenario where downloads are not tracked when using Free Downloads.

Can I use Free Downloads with my email service?

Yes, you can! See this doc for more information:  http://docs.easydigitaldownloads.com/article/1307-free-downloads-compatibility-with-email-services.

Can I require that email addresses be verified before sending the download link?

Yes, there is an option that can be enabled to require that customers click a verification link in an email sent to them before they are provided with access to the download files.

Can I redirect the user to a custom confirmation page after they download?

Yes. You can do this by using the On Complete Handler setting in the Free Downloads settings. Set it to Custom Redirect and you can enter the URL you would like to automatically direct them to after they download.

Can I keep the customer on the same page after they download?

Yes. You can do this by using the On Complete Handler setting in the Free Downloads settings. Set it to Auto Download and the customer will remain on the same page after their download completes.

Will Free Downloads work on a mobile device?

Yes. Within the Processing Settings you have full control over how Free Downloads are served to your customers when they're using a mobile device.