Commissions - Frequently Asked Questions

Here are some frequently asked questions for the Commissions extension.

Do I have to pay vendors through PayPal?

Paying vendors through PayPal is supported but not required. Commissions allows you to generate a CSV payout file, but this file format is supported by many platforms.

Can I pay vendors through Stripe?

Unfortunately not at this time. Want this feature? Let us know!

Can I pay vendors through Moneybookers?

Yes, Moneybookers supports the Commissions CSV payout file.

Can I pay vendors through Payoneer?

Not at this time. Want this feature? Let us know!

Can I pay vendors instantly during checkout?

It's possible via the 3rd party extension PayPal Adaptive Payments.

Can I revoke commissions when orders are refunded?

Yes, this is done automatically if the "Revoke on Refund" setting is enabled. If it's not enabled, you can do it manually via the commission details. See the Commissions - Refunds doc for details. 

How many vendors can I have?

There is no limit to the number of vendors you can have.

Can I export commission records to a CSV file?

From your Commissions page at Downloads → Commissions, there is a button in the top left that says Generate Payout File. See Commissions - Payouts for details.

Can I pay commissions through PayPal without PayPal Payouts?

Yes, though you will have to process commission payouts one vendor at a time. The process would look like this:

  1. Generate export file
  2. Manually send payout to each vendor for the amount shown in the file.

Does Commissions work with Frontend Submissions?

Yes! See Integration Guide: Commissions and Frontend Submissions for details.

Can commissions be calculated before or after tax?

Yes, using the "Calculation Base" setting under Downloads → Settings → Extensions → Commissions → Calculation Base

Can commissions be calculated after discounts?

Yes, using the "Calculation Base" setting under Downloads → Settings → Extensions → Commissions → Calculation Base.