What do the different payment statuses mean?
A payment may have a variety of statuses, here's a list of each and what they mean.
This is a payment that has begun, but is not complete. An example of this is someone who has filled out the checkout form and then gone to PayPal for payment. We have the record of sale, but they haven't completed their payment yet.
This is a payment that has been paid and the product delivered to the customer.
This is a payment where money has been transferred back to the customer and the customer no longer has access to the product.
This is a payment where the payment process failed, whether it be a credit card rejection or some other error.
If a Pending payment is never completed it becomes Abandoned after a week.
Revoked payments restrict access to the product without refunding money.
A preapproved payment is one where the customer has approved the payment, but it hasn't been processed yet. It'll be processed at a later date.
Cancelled is used in two different scenarios. One deals with Recurring Payments. When a subscription is cancelled then the original payment gets set to cancelled as well.
Cancelled is also used with preapprovals. A preapproval may be cancelled before payment is made.
Note: This payment status is no longer used. It was formerly required by Recurring Payments but now exists only for backwards compatibility.
This refers to a renewal payment for a subscription that uses recurring billing. This payment status will be present if Recurring Payments is active.
This list is not comprehensive as some extensions to Easy Digital Downloads introduce additional statuses. If you see an available payment status which is not on this please, please consult the documentation for the extensions you are currently using.
Recovering abandoned purchases
Since payment records are created as soon customers begin the buying process, it is possible for those customers who stop before completing payment to resume the process where they left off. Services like Jilt are very effective for inviting and persuading customers to return and complete their unfinished purchases.
Learn more about how Jilt can help you recover lost sales and make more money here.