Software Licensing - Common Issues and FAQs
The Software Licensing Extension for Easy Digital Downloads requires some setup and integration - and it is possible that you may experience some issues. A few of those are outlined here with potential solutions.
Does Software Licensing work with Amazon S3?
Yes, it's fully compatible with no issues and no special settings. It just works.
If your customers are getting any of these errors when updating their products, you will need to contact your web host to let them know that your SSL certificate is improperly configured:
- Download failed. SSL: no alternative certificate subject name matches target host name
- Download failed. SSL peer certificate or SSH remote key was not OK
For a full list of common resolutions to updates being delivered, see our comprehensive list.
License Keys Not Activating
Plugin updates not showing up
Error or problem during plugin / theme update
Please see our document on troubleshooting update issues.
Search and Replace Issues
The sample code that comes with Software Licensing has function prefixes like
edd_sl_. These should be changed to match your own plugin, and search-and-replace is an excellent way to do it, but you need to be careful of your search string.
There are functions with prefixes like
edd_action_ that should not be changed. Make sure you're only changing your own function name prefixes, and not EDD core prefixes.