Reviews - Administration

Reviews left on Downloads may all be seen in the WordPress admin area under Downloads → Reviews. From this admin page you may do many things to reviews, this document will walk you through all of them.

Overview

In the above screenshot there are three items listed. Each row contains 

  • the name of the reviewer
  • their email address
  • the content of their review
  • what Download the review pertains to with a link to that download and the number of reviews that exist for it
  • the date that the review was placed

Note: In the screenshot above, the first item says "In reply to Bob". That row is not considered a Review, but rather a reply to a review.  The link on Bob's name goes to the reply on the public facing product page.

Managing/Approving Reviews

Sidenote about Review statuses: Reviews will require (or not require) approval the same way general WordPress comments do. You can control whether WordPress comments require approval under "Dashboard" > "Settings" > "Discussion" > "Before a comment appears". Whatever you choose there will also be used for EDD Reviews. 

If you hover over any reviewer information you'll see the options to Unapprove, Edit, Spam, or Trash. All reviews are sent through the same filters WordPress use for comments and the status will be set accordingly. Marking a review as Unapproved removes it from the front of the site, but does not delete or penalize the review.

Marking a review as Spam puts it into the Spam folder, and marking it as Trash puts it into the Trash folder, just like comments or posts.

Editing allows you to change the name, email, url, and content of the review. You may also change the status to Approved, Pending, or Spam, and also Trash the review.

Download Admin Page

On the admin page for each individual Download you may close or disable reviews for that specific Download. In the right sidebar you'll find a meta box titled Review Status with a button for Disabling and a button for Closing. Disabling reviews will not show any reviews whatsoever. However, closing reviews will stop any new reviews from being accepted.

Additionally, on single Download admin pages you can manage all the reviews for that Download. You can view, unapprove, edit, spam, and trash any review. it also shows how many stars the Download got for each review,