Gravity Forms - Why are purchases being marked as "Pending"?

Please note: These instructions require the Gravity Forms Checkout extension.

There are a few reasons why a Gravity Forms purchase would be marked as Pending in Easy Digital Downloads.

The Gravity Forms form didn't include any payment methods.

the status will be set to pending if:

  • The total of the order is greater than zero
  • The connected Gravity Forms form has no configured method of payment; there is no payment made at the time of submissions

If this is the case, then you will need to modify the default payment status to be Completed.

Gravity Forms hasn't "heard back" from the payment processor yet

It can take some time for payment processors to notify a website that a payment has been accepted or rejected. During this time, the purchase will be marked as "Pending," until the notification comes in.