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Common Problems

Quick solutions to common issues

  • What does "Pending" mean? Is there a problem?
  • Shopping Cart Is Empty at Checkout
  • Download Files Not Protected on NGINX
  • PayPal payments not marked as Complete
  • How can I use files that are too large for WordPress to upload?
  • What is this error, and how do I resolve it?
  • Email receipts and/or notifications are not being sent
  • Do I need SSL If I Use PayPal?
  • What do the different payment statuses mean?
  • Customer must login to complete payment. Why?
  • Download Failed: Unauthorized
  • Videos / songs play in the browser instead of downloading
  • Helpful tips and troubleshooting techniques
  • How can I show a "Log Out" link to my customers?
  • Auto Redirect Back From PayPal
  • Email address already in use
  • Too many redirects on a download
  • Caching Issues
  • Download Issues with iOS (iPad, iPod, iPhone)
  • Do I Need SSL?
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