Common Problems
Quick solutions to common issues
- What does "Pending" mean? Is there a problem?
- Shopping Cart Is Empty at Checkout
- Download Files Not Protected on NGINX
- PayPal payments not marked as Complete
- How can I use files that are too large for WordPress to upload?
- What is this error, and how do I resolve it?
- Email receipts and/or notifications are not being sent
- Do I need SSL If I Use PayPal?
- What do the different payment statuses mean?
- Customer must login to complete payment. Why?
- Download Failed: Unauthorized
- Helpful tips and troubleshooting techniques
- Videos / songs play in the browser instead of downloading
- Auto Redirect Back From PayPal
- How can I show a "Log Out" link to my customers?
- Email address already in use
- Too many redirects on a download
- Caching Issues
- Download Issues with iOS (iPad, iPod, iPhone)
- Do I Need SSL?